Privacy Policy

PILATES HQ LIMITED (“We“) are committed to protecting and respecting your privacy.

This policy (together with our terms and conditions on www.pilateshq.co.uk and any other documents referred to on it) sets out how we collect your personal data, how we use it, and what rights and choices you have in relation to the perosnla data we hold and process. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the EU General Data Protection Regulation (the GDPR), the data controller is Pilates HQ Limited of Appledram Barns, Birdham Rd, Chichester, West Sussex PO20 7EQ, England.

Personal data we might collect

• Contact details such as your name, address, mobile/telephone number/s and email address.
• Payment data including credit/debit card numbers (although this is encrypted so we cannot view the full card number) and other card expiry date.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details relating to your health and fitness and preferences as disclosed by you to us on your registration as a member of Pilates HQ Limited or subsequently.
• Details of your visits to our site and the resources that you access.
• Details of other information you have given us, such as, your birthday, any relationship information (e.g. if you pay for a spouse) and who referred you to us.
• We do not record your password for your Pilates HQ online account although we can reset it for you.

Collection of your personal data

• When you fill in forms on our site www.pilateshq.co.uk or at our studio. This includes information provided at the time of registering to use our site or subsequently, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Pilates HQ Limited, and when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Please note that any of our advertisers may also use cookies, over which we have no control.

Uses made of the information

We use information held about you in the following ways (Permitted Purposes):

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.

We may also use your data to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email or telephone.

If you do not want us to use your data in this way please tick the relevant box situated on the form on which we collect your data the registration form or log into your Pilates HQ online account and check/uncheck (as the case may be) certain marketing preferences and by selecting the unsubscribe button on individual emails.

Marketing opt-in

You agreed when opening your Pilates HQ account (unless you have opted out) to receiving emails relating to Pilates HQ discounts and special offers on our classes. You have been and are still able to opt out by updating your marketing preferences in your Pilates HQ account and by selecting the unsubscribe button on individual emails. In addition ou have the option to export your personal information or delate records we hold about you. Please contact info@pilateshq.co.uk if you wish to do so.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Pilates HQ Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply on www.pilateshq.co.uk and other agreements; or to protect the rights, property, or safety of Pilates HQ Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
• For insurance purposes.

Where we store your personal data and for how long

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things,  the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We store your personal data as long as it is necessary to keep it for the Permitted Purposes, or, where we have relied on your consent to keep your personal data, once you withdrw your consent for us to do so, and we are not otherwise legally permitted or required to keep the data.

Your rights

Subject to certain conditions under applicable legislation, you have the right to:

• Request a copy of the personal data which we hold about you.
• Have any inaccurate data we hold about you corrected.
• Object or restrict our use of your personal data.
• Delete the personal data which we hold about you
• Submit a complaint if you have concerns about the way in which we are handling your data.

To do any of the above, please email info@pilateshq.co.uk. To enable as to process your request, we may require that you provide us with proof of your identity, for example by providing us with a copy of a valid form of identification, so that we can ensure that we appropriately protect the personal data we hold from unauthorised access requests and comply with our security obligations. In order to correct any inaccurate data we hold about you, you should also be able to correct data by logging into your Pilates HQ online account and updating and saving your new information. In order to restrict the use of your personal data for marketing purposes you can exercise your right to prevent such processing by logging into your Pilates HQ online account and checking / unchecking (as the case may be) certain marketing preference boxes and by selecting the unsubscribe button on any individual email. You can also exercise the right at any time by contacting us at info@pilateshq.co.uk. Please note that there are certain emails which are considered operational and which you will receive even of you have opted out of receiving all communications from us. These are:

• Appointment Confirmation
• Client Schedule
• Forgot Login Information
• Gift Card Delivery Email
• Purchase Receipts

We may charge you a reasonable administratiove fee for any unreasonable or excessive requests, and for any additonal copies of information you may request.

In relation to complaints, we will prompty respond to your requests and complaints.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@pilateshq.co.uk.